Work History
System Administrator
Denali / TrueBlue, Inc., Contract June 2008-Present
- Build-out of new servers, utilizing HP hardware, MS Windows 2003
- Re-use/relocation of current hardware
- Build and configuration of virtual servers and workstations
- Weekly software deployments to multiple environments
- Coordination across several teams in a collaborative team environment
Senior System Administrator
LATEOTT / EDS, Contract February 2005-April 2007
EDS, April 2007-June 2008
- Administration of Legacy Servers
- Maintenance of Enterprise Email with MS Exchange
- Subject Matter Expert (SME) for all versions of MS Exchange
- Administration of MS SQL Servers (cluster and non clustered, version 7 and 2000)
- Backups utilizing Veritas Backup Exec, ArcServe, and NTBackup
- Administration of Enterprise Antivirus solution (Symantec)
- Mentoring/training of Junior Engineers
- Preparation of Legacy Domains for migration to NMCI
- Intrusion Detection utilizing custom software
- Provided assistance to Helpdesk personnel when required
- Software distribution utilizing Microsoft Systems Management Server 2.0
- Consolidated many disparate Windows domains to one domain
- Development of custom software solutions for automation of network monitoring and maintenance, Inventory and personnel management software.
MS Project Server Support Engineer, Level 3
Siemens Business Services / Microsoft, Contract July 2004-September 2004
- Support of MS Project Server 2000/2002/2003
- Administration, maintenance, and troubleshooting of MS SQL Server 7.0/2000
- Administration, maintenance, and troubleshooting of Windows networking and Active Directory
- Administration, maintenance, and troubleshooting of MS Sharepoint Portal Server
- Pre-sales technical advice, including topology design, security, and best practices
MS Exchange Support Engineer, All levels
Siemens Business Services / Microsoft, Contract January 2004-July 2004
- Worldwide Level 3 support of MS Exchange 5.5, 2000, 2003
- Disaster Recovery of all Exchange platforms (5.5, 2000, 2003)
- Over the phone and remote control troubleshooting, repair and maintenance of Exchange Platforms
- Over the phone and remote control Swing, Forklift, and In-place migrations of all platforms
- Presales Technical Advice, including topology design
- Basic security "Best Practices" advice to clients
Senior System Administrator
Anteon / EDS, Contract March 2003-January 2004
- Installation and Maintenance of Enterprise email servers w/MS Exchange (7,000+ Users)
- Mentoring of junior engineers
- Software distribution and inventory with MS Systems Management Server 2.0
- Design, implementation, and maintenance of system/domain policies
- Integration of multiple Windows domains
- Domain migration to Windows 2000/Active Directory
- Maintenance of Symantec Antivirus Enterprise
- Software Update Services (SUS) design and implementation
- Network Security, utilizing best practices and policies
- Intrusion detection utilizing tools present in MS products, as well as utilities I have written
IT Manager-Washington/Oregon
American Medical Response, May 2002-March 2003
- User Training
- Interface with vendors for hardware/software purchases
- LAN/WAN administration, troubleshooting and maintenance
- Troubleshooting and maintenance of servers, workstations, and Lucent telephone systems
- Supervision of junior IT staff
- Development of custom software for various departments (dispatch, ops, billing, admin)
- Troubleshooting and maintenance of mission critical Computer Aided Dispatch systems
- Deskside support for regional assets
Manager of Network Services, Helpdesk Manager
MACROSystems October 2000-May 2002
- Manage customer contracts (commercial/government)
- Manage/Mentor Junior Network Engineers
- Migration of existing NT 4.0 Networks to Windows 2000 (AD)
- Implementation and maintenance of Cisco Gigabit switches (3548XL, 4912 L3)
- Implementation and maintenance of streaming media using Windows Media Services
- Backups of on and off site servers utilizing Veritas Backup Exec 7.x and 8.x
- Expansion of server based storage (addition of new drive arrays)
- Web/FTP site maintenance/creation of new sites for developers and users using IIS 4.0 and 5.0
- Decom and preparation for DRMO of obsolete systems for Military Clients (Cyberscrub and Custom Written Software meeting MilSpec & DOD Standards)
- Network monitoring using HP Openview, as well as software written by me
- Implementation of APC UPS for datacenter
- Assist help desk staff
- Migration from SMS 1.2 to SMS 2.0
- Develop and maintain custom applications with MS Visual Basic6.0
- LAN/WAN Administration
- Helpdesk administration
- Hardware/software acquisition, troubleshooting and maintenance
- Contract negotiations (government/commercial)
- Propose and maintain IT Budgets
- Head of worldwide network operations of MACROsystems
- Designed network topology and infrastructure for DOD clients, with special attention to security of databases and websites.
Senior System Engineer
Laplink.com, Contract August 2000-October 2000
- Troubleshooting of Exchange Accelerator software, MS Exchange installations, and Windows NT installations on customer sites.
- Development of work-arounds such as registry patches.
- Submittal of code changes to developer department.
- Directly interface with clients for problem solving.
- Tier 2 support of Exchange Accelerator
Senior System Administrator
Avandel, Incorporated May 1999-May 2000
- Maintenance/streamlining of existing network
- Mail server migration from Imail to MS Exchange 5.5
- DNS, WINS, DHCP, RAS
- Bay Networks switches and hubs, Cisco routers, Cisco PIX firewall
- Installation and maintenance of web servers using IIS 4.0
- Instituted remote software distribution using SMS 2.0
- Design and implementation of network at new location (all functions except pulling cable to desktops)
- Instituted online training system using streaming media on company intranet
- Maintained software library and associated licenses, including updates of software such as antivirus software
- Plan and implement network security, utilizing hardware firewalls and best practices/policies.
- Plan and implement disaster recovery plan
- Interface with multiple vendors regarding purchase of hardware and software
- Implement and maintain Nortel/Meridian telephone system
- Manage IS Personnel
Support Specialist II
Spokane Falls Community College May 1998-May 1999
- Maintenance and repair of networked PC workstations
- Installed and maintained software base on workstations and servers
- Mixed Novell and Windows NT 4.0 Network
- Troubleshoot and repair network anomalies on both the local campus and remote locations
- Implemented Exchange 5.5 Mail Server for limited testing to replace Mercury Mail
- Implemented DNS and WINS Servers utilizing Windows NT 4.0
Senior System Administrator, Help Desk Manager
Protostar July 1997-May 1998
- Install and maintain computer and phone network in company offices
- Install and maintain NT servers and pc’s as well as networks on customer sites
- Performed warranty service for major PC vendors
- Manage helpdesk personnel
- Remote management and training to customer sites utilizing PC Anywhere and MS SMS
- Performed site surveys for potential clients
Senior Support Specialist
Cascade Computer Maintenance September 1994-July 1997
- Troubleshoot and repair Servers, PC’s, Printers, Networks
- Preventive Maintenance for large contract customers
- Installation of NT servers and networks for customers
- Administration and maintenance of NT based networks for contract customers
- Warranty service provider for major vendors
- Phone support for remote clients
- Site Survey for potential clients
- Inventory of large hardware bases, as well as maintenance of inventory database
- Windows NT and networking expert for Eastern Washington region
Electronic Account Processor
Seafirst Bank / Bank of America September 1993-September 1994
- Utilized computerized mailing system to process statements and other mailings to customers.
Courier
US Bank November 1992–September 1993
- On time pick up and delivery of proof work and inter-office mail to branches, headquarters, and cash services.
Communications Center Operator / MIS Specialist
USMC June 1988-June 1992
- High speed processing of message traffic received via computer and teletype
- Development of message processing software
- Installation / Maintenance of field computer networks utilizing Banyan Vines and LANtastic
- Installation / Maintenance of field phone networks, including PBX and satellite links
- Maintenance Management NCO for headquarters company (99.99% accuracy record)
- Implementation of dialup and high speed links between multiple locations
Computer Operations Center Intern
Marina High School September 1987-June 1988
- Maintenance and administration of IBM 370/138 Mainframe computer system